Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where tracking is available.

Shipping Time

Estimated delivery times are listed below for each destination and shipping service. These estimates refer to transit time after dispatch and do not include the 1–3 business days required for order processing.

Delivery times are estimates, not guarantees. Delays may occur due to customs processing, weather conditions, carrier delays or other unforeseen circumstances.

AUSTRALIA

Standard Shipping:
Free for orders over AUD $50.
Orders under AUD $50 are charged AUD $8.

Estimated delivery:
3–8 business days after dispatch.

Express Shipping:
Free for orders over AUD $80.
Orders under AUD $80 are charged AUD $10.

Estimated delivery:
1–3 business days after dispatch.

UNITED STATES, CANADA & JAPAN

Standard Shipping:
Free for orders over AUD $100.
Orders under AUD $100 are charged AUD $14.5.

Estimated delivery:
7–15 business days.

Import duties and taxes:
Customers may be responsible for applicable import duties,
taxes or customs charges unless otherwise stated at checkout.

NEW ZEALAND

Standard Shipping:
Free for orders over AUD $80.
Orders under AUD $80 are charged AUD $9.5.

Estimated delivery:
6–10 business days.

UNITED KINGDOM

Standard Shipping:
Free for orders over AUD $100.
Orders under AUD $100 are charged AUD $18.5.

Estimated delivery:
6–10 business days.

Import duties and taxes:
Customers may be responsible for applicable import duties,
taxes or customs charges unless otherwise stated at checkout.

Customs, Duties and Taxes

For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country and local regulations.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

MoiDay  is not responsible for orders delayed, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery times may be affected by carrier delays or other circumstances outside our control.

If your order has not arrived within the estimated delivery timeframe, please contact us at support@moiday.com. We will assist you in investigating the shipment with the relevant carrier.

Contact Us

If you have any questions about shipping or your order, please contact us at support@moiday.com.

We aim to respond to customer enquiries within 1–2 business days