Refund policy

MoiDay  – Return & Exchange Policy

At MoiDay , we want you to feel confident with every purchase.

We do not offer returns for change of mind. However, we will provide appropriate remedies for items that are faulty, defective, incorrect, or not as described, subject to applicable consumer protection laws.

Nothing in this policy limits or excludes any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

1. Faulty, Damaged or Defective Items

If your item arrives damaged, faulty, defective, or not as described, please contact us within 14 days of receiving your order.

Depending on the circumstances, we may offer:

  • A replacement or exchange; or

  • A refund.

Please provide your order number, photos of the item, and a description of the issue so that we can assess your request.

2. Incorrect Items Received

If you receive an item that is different from what you ordered, please contact us within 14 days of receiving your order.

We will provide appropriate instructions for returning the incorrect item and arrange a replacement or refund as applicable.

3. Items Not Eligible for Change-of-Mind Returns

Change-of-mind returns are not accepted.

Due to hygiene and safety considerations, earrings, custom or personalised items, and sale items are not eligible for change-of-mind returns.

This does not affect your rights in relation to faulty, defective, damaged, incorrect, or misdescribed products under applicable consumer protection laws.

4. Return Shipping Costs

For approved returns relating to faulty, damaged, defective, incorrect, or misdescribed items, MoiDay will provide return instructions and cover applicable return shipping costs where required.

For other approved exchanges, return shipping costs may be the responsibility of the customer.

5. How to Request a Return or Exchange

Please contact us at support@moiday.com before returning any item.

Please include:

  • Your order number

  • Photos of the item

  • A description of the issue

We will review your request and provide return instructions, including the applicable return address where a return is required.

Our team aims to respond within 1–2 business days.

6. Refunds

Where a refund is approved, the refund will generally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Contact Us

For questions about returns, exchanges, or refunds, please contact:

REFERRAL NETWORK PTY LTD – MOIDAY
Email: support@moiday.com
Address: 1/146 Milton Pde, Glen Iris, VIC 3146, Australia

We aim to respond to customer enquiries within 1–2 business days.