FAQ

✨ Moiday Jewellery — FAQ

Where do you ship from? We ship all orders from our Melbourne studio with care and precision.
How long does delivery take? Standard delivery: 2–4 business days Australia-wide. Express delivery: 1–2 business days. Complimentary for orders over $80.
Do you offer express shipping? Yes — express shipping is available at checkout and free for orders over $80.
How quickly will my order be dispatched? Orders are prepared and dispatched within 1 business day.

Can I change my order after placing it? If your order hasn’t been shipped yet, we’ll do our best to assist. Please contact us as soon as possible.
Will I receive tracking information? Yes — once your order is shipped, you’ll receive an email with your tracking number and a link to follow your parcel.

Do you accept returns or exchanges? For hygiene and quality reasons, we do not accept returns or exchanges on any jewellery purchases.
What if my item arrives damaged or incorrect? If your item arrives damaged or not as described, please contact us within 48 hours of delivery and we will resolve it promptly.

Are your pearls genuine? Yes — we use ethically sourced freshwater pearls selected for their natural glow and bridal clarity.
What metals do you use? Our pieces are crafted in 925 sterling silver, gold-plated, or rose gold-plated finishes.
Can I request a custom length or personalised piece? Many of our designs allow for customisation. Please contact us for personalised requests.

What payment methods do you accept? We accept Visa, Mastercard, Amex, PayPal and other secure payment options at checkout.
Is my payment information safe? Yes — all transactions are encrypted and securely processed. We never store your card details.

How can I reach you? Email us at moidayjewellery@gmail.com. We aim to respond within 1 business day.
What are your support hours? Monday to Friday, 9am–5pm AEDT.